Shipment, Returns & Refunds

SHIPPING

Any costs for delivery will be as stated on the website at the time of the order and will be calculated and added onto your order’s total bill if applicable. 

RETURNS & REFUNDS

DALOY is committed to exchange or refunding products purchased through www.daloy.com only. Products that do not meet your expectations can be exchanged or refunded, given any claims for misprinted/damaged or defective items are submitted within 14 days after the product has been received. DALOY Customer Service will then approve a return or refund based on the error. All returned merchandise must be accompanied by a RA # (Return Authorization #). Please always indicate the Order Number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Customers will be responsible for all freight and shipping charges on items returned that are not the result of DALOY error.

Custom and special orders cannot be cancelled once they have been entered into production.

All sales are final on closeout items; returns are not acceptable on closeout items under any circumstances. Only regular priced products may be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that smell of washing powder, perfume or seem to have been worn cannot be refunded.

Please DO NOT send your purchase back to the warehouse you received your products from. Any costs for redelivery will then be covered fully by yourself.

Any claims should be raised first with DALOY Customer Service:

Returns Claims: orders@daloy.com.

DISPUTES

In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Austrian Law and shall be subject to the exclusive jurisdiction of the Austrian Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.